TECUM has assisted a number of clients by performing claim audits to
determine the level of service being provided by their claims personnel. A claims audit consists of a detailed file review process which is the best method for determining how well clients are managing their cases and firms.
Claim service providers can benefit by having an independent (outside service)
perform such an evaluation. This type of independent review also will insure
consistency between various offices and across regions. It can also be used to
develop a new internal audit procedure and program. Often, clients provide members of their own staff to work with TECUM during claims audits. We welcome the participation of our clients in any audit process.
TECUM has consistently been able to assist clients in accomplishing their
primary objectives, whether it had a narrow scope such as due diligence or
more far reaching purposes such as detection of pending quality problems,
identification of reserve issues and inadequacies, and evaluating the
effectiveness of litigation management.
TECUM has also conducted audits of TPA's and claim departments for
corporate clients who want to know how well their claims are being handled.
More and more corporate clients want to know they are getting the level of
service they are being promised and paying for.
